IT Service Desk Specialist (Remote - Latam)

This IT Service Desk Specialist position is remote, catering to teams in Latin America. The role involves troubleshooting hardware, software, and network issues, managing tickets, and providing high-quality support. Collaboration with global colleagues is essential, and a fully remote work environment is offered. The company uses a Talent Matching Platform to efficiently connect candidates with relevant opportunities.

Requirements

• Proven experience providing IT service desk or technical support in a remote environment.
• Strong troubleshooting skills for hardware, software, and network-related issues.
• Proficiency with Windows environments, Office 365, and Active Directory administration.
• Familiarity with ITSM tools such as ServiceNow, Jira, or Zendesk.
• Clear English communication skills and strong customer service mindset.
• Ability to manage multiple tasks and work independently.
• Bonus: CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop; experience with macOS, mobile devices, Intune, or MDM tools.

Benefits

• Hardware and tools provided for an efficient home office setup.
• Work with global teams and prominent brands.
• Training allowances to support continuous professional development.
• Flexible personal time off
• Collaborative, people-first culture
• Fully remote, contractor-based position