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Polaris Inc.
IT Service Desk Support Engineer
Join Polaris Inc. as an IT Service Desk Support Engineer in Bangalore. Leverage ServiceNow skills to enhance efficiency, automate processes, and manage Service Catalog items.
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
The IT Service Desk Support Engineer will enhance Service Desk efficiency through automation and process improvements. Responsibilities include evaluating current processes, deploying automated solutions, managing onboarding of new support processes, and acting as a ServiceNow power-user, capable of creating and maintaining Service Catalog items.
Requirements
- Bachelor's degree in computer science, management information systems (MIS), business, or a related field, or equivalent work experience.
- 5+ years of experience in IT.
- 4+ years of experience in Service Desk and/or IT support.
- 1+ years of experience in ITIL/ITSM process improvement implementation.
- Exceptional communication skills and the ability to work independently and collaboratively with various teams.
- Strong analytical and problem-solving skills is required.
- Experience as a power-user/admin/developer in ServiceNow.
- Project management experience desirable.
- Certifications in ITIL Foundations, ServiceNow, Lean Six Sigma certifications are a plus.
Requirements Summary
5+ years of experience in IT, 4+ years of experience in Service Desk and/or IT support, and 1+ years of experience in ITIL/ITSM process improvement implementation
