IT Service Desk Team Leader

This role is for an IT Service Desk Team Leader responsible for managing the regional service desk team, driving service improvement, and ensuring IT services are delivered effectively. The team leader will oversee IT ticketing, manage team workload, and collaborate with the Global IT team to maintain high system availability and a positive user experience. This position requires proactive problem-solving and a strong understanding of service management principles.

Requirements

• Active Directory and Azure Active Directory, including group policy management and hybrid environments.
• ITSM platforms like FreshService, ServiceNow, Jira Service Management, or Cherwell (preferred).
• IT asset and inventory management (hardware lifecycle and procurement understanding).
• Microsoft 365 administration skills (user provisioning, license management, and security configurations).
• Experience with Microsoft Teams Rooms and Cisco conferencing hardware.

Benefits

• Medical, dental, and vision coverage
• Long-term disability and life insurance
• 401K plan
• Commuter benefits
• Team events
• Snacks
• Other perks