IT Service Desk Team Leader

The IT Service Desk Team Leader will manage the regional service desk team, driving continual service improvement and ensuring effective IT delivery. This role involves proactive issue resolution, team management, and close collaboration with IT and global teams. The primary objective is to enhance the end-user experience through proactive support and efficient problem-solving.

Requirements

• Active Directory and Azure Active Directory, including group policy management, identity and access controls, and hybrid environments
• ITSM platforms, with hands-on experience in FreshService preferred; familiarity with alternatives like ServiceNow, Jira Service Management, or Cherwell is beneficial
• IT asset and inventory management, including hardware lifecycle processes
• Experience lauding with internal clients/managing stakeholders
• Basic knowledge of Microsoft 365 administration and troubleshooting

Benefits

• Flexible work policy
• Medical, dental, and vision coverage
• Long-term disability and life insurance
• 401K plan
• Commuter benefits
• Team events
• Snacks