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Usercentrics GmbH
Customer Support Operations Specialist (m/f/d)
Join Usercentrics in Prague as a Customer Support Operations Specialist. Leverage ServiceNow skills to enhance customer experience and streamline operations.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 12, 2025
Usercentrics is seeking a Customer Support Operations Specialist to optimize and scale their Customer Support strategy. This role involves designing and implementing processes for improving efficiency, streamlining workflows, and enhancing customer experience. The ideal candidate will be data-driven, collaborative, and passionate about building scalable systems that empower both customers and internal teams.
Requirements
- 5+ years of experience in customer or customer support operations
- Advanced proficiency in Zendesk (preferred), Jira Service Management, ServiceNow, Freshdesk, or Salesforce Service Cloud
- Strong understanding of customer journeys
- Experience in building reporting frameworks and dashboards
- Excellent documentation, communication and project management skills
- Strong analytical skills with ability to interpret complex data
- Proven ability to lead organizational change
- Experience in building reporting frameworks
- Strong analytical skills with attention to detail
- Excellent documentation, communication and project management skills
Benefits
- Personal development budget
- Job-related language courses
- Workcations
Requirements Summary
5+ yrs customer support exp. Proficient in Zendesk, Jira, ServiceNow, or Salesforce. Strong data analytics & reporting skills required. Project Management and organizational skills are a plus
