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Uline
IT Service Desk Technician
Join Uline as an IT Service Desk Technician in Pleasant Prairie, WI. Leverage ServiceNow for incident management. 3+ years experience required. Great benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 4, 2025
As an IT Service Desk Technician, you will troubleshoot technology issues, create incident tickets, and handle major IT incident management in a collaborative IT environment at Uline, a leading distributor of shipping, industrial, and packaging materials.
Requirements
- High school diploma or equivalent
- 3+ years of experience as IT Service Desk Technician or Data Center Operator
- Experience with incident, change and problem management in a multi-location data center
- Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match
- Multiple bonus programs
- Paid holidays
- Paid time off
- Tuition Assistance Program
- On-site café
- First-class fitness center
- Walking trails
Requirements Summary
High school diploma, 3+ years of experience as IT Service Desk Technician or Data Center Operator, experience with ITIL compliant Service Management platforms
Apply now
Pleasant Prairie
|
Wisconsin
United States
Mid-Level
In-Person
Full Time
48000-60000 USD/year
