Super Micro Computer

IT Service Engineer

Join Super Micro Computer as an IT Service Engineer in San Jose. Leverage ServiceNow for incident management, support end-users, and enjoy great benefits.

Direct Hire

Mid-Level

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

IT Service Management

Service Catalog

ServiceNow Certifications (nice to have):

Certified Implementation Specialist - IT Service Management

Job description

Posted on:

June 26, 2025

Supermicro is looking for an IT Support Engineer to strengthen the team in San Jose. The individual will be responsible for providing technical support to end-users, managing incidents and service requests, and maintaining accurate records of IT assets.

Requirements

Bachelor’s degree or equivalent
4-5 years of experience in IT support, help desk, or similar technical support roles
Strong knowledge of Windows, mobile devices (iOS/iPadOS) and Intune MDM environments
Experience with Active Directory, Office 365, and common business applications
Familiarity with networking concepts (TCP/IP, DNS, DHCP) and network cabling
Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
Basic understanding of cybersecurity best practices

Benefits

Comprehensive benefits package
Participation in bonus and equity award programs

Requirements Summary

Bachelor's degree or equivalent, 4-5 years of IT support experience, and knowledge of Windows and mobile devices