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Hogan Lovells
IT Service Lifecycle Manager
IT Service Lifecycle Manager at Hogan Lovells, Birmingham. Lead ITIL service management across design, transition, and operations. 7+ yrs ITSM, 3+ leadership. ITIL cert preferred. Competitive benefits.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 2, 2025
The IT Service Lifecycle Manager is responsible for working with Hogan Lovells colleagues and third-parties to manage the full lifecycle of IT services, ensuring services are strategised, designed, documented, transitioned, operated, and improved on throughout their lifecycles in accordance with ITIL best practices.
Requirements
- Certified ITIL Foundation v4 (preferred)
- Advanced ITIL certifications (preferred)
- Additional certifications in project management or other relevant service management frameworks (preferred)
- Minimum of 7 years of experience working in IT Service Management
- Minimum of 3 years in a leadership or managerial role overseeing ITIL processes such as Service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
7+ years of experience in IT Service Management, 3+ years of leadership experience in ITIL processes, Certified ITIL Foundation v4 preferred
