IT Service Management Analyst

Point72 is seeking an IT Service Management Analyst to define processes, policies, and governance for ITSM tools. This role involves providing operational maturity, driving process optimization, analyzing and designing ServiceNow implementations, and collaborating with stakeholders. The position offers opportunities for professional development and continuous improvement in a rapidly evolving technology landscape.

Requirements

• Design and propose ServiceNow implementations and enhancements
• Analyze existing ITSM processes
• Develop test plans and conduct testing
• Create and maintain documentation and training

Benefits

• Health care benefits
• Parental leave policies
• Volunteer opportunities
• Employee-led affinity groups
• Wellness programs
• Tuition assistance
• 401(k) savings program