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MX
IT Service Management Analyst
IT Service Management Analyst at MX. ITIL & ServiceNow expertise required. Manage incidents, problems, major events. ITSM processes, infrastructure knowledge. PTO, 401k, visa sponsorship, 4-day week.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 10, 2025
Metrolinx is seeking an IT Service Management Analyst to provide guidance and consultation to staff on IT Service Management (ITSM) processes and procedures. The successful candidate will work closely with management to facilitate ITSM activities and ensure day-to-day use of ITSM processes using ITIL methodology.
Requirements
- Solid experience on both Incident and Problem Management
- Completion of a diploma in business, information systems or a related discipline
- ITIL Foundation is required
- Must have previous experience managing Major Incidents
- Project Management Professional (PMP) or PRINCE2 is an asset
- Experience with ITSM software tool ServiceNow is preferred
- Solid knowledge of IT infrastructure, including operating systems, networking, databases, information security, and web applications
- Good business and systems analysis skills
- Effective communication skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Solid experience on Incident and Problem Management, ITIL Foundation, and experience managing Major Incidents
