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IT Service Management Analyst
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 12, 2024
IT Service Management Analyst responsible for proactive management of major incidents, process improvement, and coordination of resolution efforts. Strong interaction with technical teams and clients required.
Requirements
- Bachelor's degree in computer science, IT management, or related field.
- Minimum 7 years of experience in IT service management, incident management, or similar role.
- Experience with ITSM tools (ServiceNow, BMC Remedy, or similar) for incident and problem management.
- Knowledge of ITIL standards and practices (ITIL certification is an asset).
Requirements Summary
Bachelor's degree in computer science, IT management, or related field, 7+ years of experience in IT service management, knowledge of ITIL standards and practices
