IT Service Management Analyst

Join Point72's technology team and reimagine the future of investing. As an IT Service Management Analyst, you will play a crucial role in analyzing business needs, designing solutions, and optimizing processes on the ServiceNow platform. This role requires a deep understanding of ITSM processes, strong analytical abilities, and technical expertise to bridge the gap between business requirements and technical implementation.

Requirements

• Bachelor’s degree in a technology related field or a minimum of 5 years of relevant recent experience
• Proven experience as a ServiceNow business analyst or similar role, with a strong track record of successful ServiceNow implementations, including hands-on scripting, programming and setup work within the ServiceNow and related platforms
• Advanced proficiency in ServiceNow platform capabilities, including ITSM, ITOM, and custom applications
• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist
• Experience with data analysis tools and techniques; exceptional analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Ability to work collaboratively in a team environment and manage multiple priorities effectively
• Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)
• Demonstrated understanding of the pressures and demands of working in a large and complex technical environment with a commitment to the highest ethical standards
• Familiarity with configuration management concepts and best practices, including CI/CD pipelines, version control, and IT asset lifecycle management
• Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies
• Commitment to the highest ethical standards

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBTQ+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more