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Secomea
IT Service Management Lead
IT Service Management Lead at Secomea, Copenhagen. Lead ITSM framework, KPIs & process improvements. Requires 5+ yrs experience, ITIL knowledge, ServiceNow expertise (configuration, automation, reporting). Competitive salary, hybrid work, professional growth.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 17, 2025
We're seeking an IT Service Management Lead to drive Secomea's ITSM practices and processes, ensuring operational excellence and continuous improvement. The role involves leading the full ITSM framework, monitoring KPIs, and driving process improvements. As IT Service Management Lead, you'll play a key role in shaping Secomea's ITSM function and delivering value to customers worldwide.
Requirements
- Minimum 5 years of experience in IT Service Management, process ownership, or operational improvement
- Relevant educational background (Bachelor's or Master's degree in information technology, Computer Science, Engineering, or similar technical discipline)
- Solid understanding of the ITIL framework and best practices
- Hands-on experience with ServiceNow, including process configuration, automation, and performance reporting
- Fluent in English, both spoken and written; proficiency in Danish is a strong advantage
Benefits
- Competitive salary and benefits package
- Hybrid working arrangements and flexible conditions
- Professional growth opportunities (training, certifications, shaping the function)
- Collaborative, international team environment
- Flexible working hours and work-life balance
Requirements Summary
5+ years of IT Service Management experience, relevant education, ITIL knowledge, and ServiceNow expertise
Apply now
Copenhagen
|
Capital Region of Denmark
Denmark
Mid-Level
Hybrid
Full Time
