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Chubb
IT Service Management Lead
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 11, 2025
Chubb is seeking a Senior IT Service Management (ITSM) Lead for its EMEA region, with a focus on Infrastructure. This role involves leading a team of incident, problem, and change management professionals, ensuring effective process management and service delivery, and driving continuous improvement of IT service delivery practices. The team will collaborate with regional teams and stakeholders to deliver best-in-class IT service management.
Requirements
- Lead and manage a team of incident, problem, and change management professionals.
- Develop and implement incident, problem, and change management policies and procedures.
- Oversee incident, problem, and change management processes, and ensure that appropriate communication and escalation processes are in place.
- Collaborate with other IT teams and stakeholders to integrate processes.
- Develop and maintain CMDB data quality for the region
- Stay abreast of industry trends and best practices.
Requirements Summary
Lead a team of incident/problem/change management professionals. Develop and implement policies and procedures. Collaborate with IT teams
