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Smith+Nephew
IT Service Management Reporting Specialist
IT Service Management Reporting Specialist at Smith+Nephew (Wrocław). Expert ServiceNow reporting, Power BI, Excel/VBA skills. ITIL knowledge preferred. Transform data into insights. Competitive benefits, flexible PTO.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 4, 2025
Join Smith+Nephew as an IT Service Management Reporting Specialist and turn data into decisions to shape the future of IT Service Management. Collaborate with stakeholders to ensure reporting solutions align with evolving business needs and contribute to continuous service improvement.
Requirements
- Exceptional attention to detail
- Strong analytical thinking
- Effective time management
- Advanced Power BI skills including DAX, Power Query and data modelling
- Strong Excel (including VBA) and ServiceNow reporting experience
- Excellent analytical thinking and attention to detail
- Strong communication skills in English
- Solid understanding of IT Service Management principles; ITIL knowledge is a plus
Benefits
- Generous annual bonus
- Life insurance
- Save As You Earn share options
- Flexible Vacation and Time Off
- Paid Holidays
- Paid Volunteering Hours
- Private Health and Dental plans
- Multisport card/my benefit platform
Requirements Summary
Strong analytical thinking, effective time management, and advanced Power BI skills are required
