IT Service Management Specialist

As a member of the IT Service Management (ITSM) team, you will be responsible for creating the vision, strategy, roadmap and requirements for IT Asset and Configuration Management system (CMDB) products and capabilities. You will collaborate with cross-functional teams to ensure the successful integration of Device42 CMDB and Jira Service Management (JSM) ITSM, aligning with industry best practices and organizational requirements.

Requirements

• Bachelor’s degree in an IT related field or a minimum of 5 years of relevant recent experience
• Strong understanding of ITSM best practice processes, with configuration management and asset management industry experience
• Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match