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Wrist
IT Service Management Specialist
Join Wrist in Manila as an IT Service Management Specialist. Leverage ServiceNow skills to enhance IT processes, ensuring governance and continuous improvement.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 11, 2025
Wrist is seeking an IT Service Management Specialist to shape and improve IT processes within their Manila office. This role focuses on process governance, product ownership, and development, collaborating with internal teams and international colleagues. The position involves process implementation, coaching, and contribution to a continuous improvement culture.
Requirements
- At least 5 years of experience with implementing and managing IT processes in a larger IT organization
- Deep knowledge of IT Service Management in theory (ITIL, etc.) and practice
- Experience with ITSM products such as ServiceNow or Jira Service Management
- ITIL 4 certification (Foundation level preferred)
- Project management experience or certification (PMP, Prince2)
- Knowledge of DevOps practices
- Experience with IT service continuity planning
Requirements Summary
5+ yrs IT service mgmt exp. ITIL 4 certification preferred. ITSM platform experience and project mgmt. required
