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ZOLL Medical Corporation
IT Service Management Specialist
Join ZOLL Medical as an IT Service Management Specialist. Leverage ServiceNow for incident, problem, and change management. ITIL certified, 5+ years IT experience required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
We are seeking an IT Service Management Specialist to lead major incident calls, conduct problem management meetings, and manage organizational change. The successful candidate will work across all functional areas within IT to ensure processes are implemented, followed, and aligned with business needs.
Requirements
- Bachelor's Degree
- 5+ years of relevant work experience in Information Technology
- 3+ years of experience in a Service Management team
- Experience managing and utilizing ServiceNow
- 5+ years of relevant ITIL experience
- ITIL V3 certification
Benefits
- Experience working with Infrastructure and Application teams during critical issues
- Proven experience in Incident, Problem, and Change management
- Excellent communication skills
- Ability to work in a culturally diverse environment
Requirements Summary
Bachelor's degree, 5+ years of IT experience, 3+ years of Service Management experience, ITIL certification, and experience with ServiceNow
