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Sims Limited
IT Service Management Supervisor
IT Service Management Supervisor at Sims Limited, Illinois. Lead ServiceNow incident/request management, SLA compliance, and team oversight. Requires 3-5 yrs ITSM experience, ServiceNow expertise, ITIL knowledge. Competitive pay & benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 9, 2025
The IT Service Management Supervisor is responsible for overseeing and optimizing the flow of IT service requests and incidents to ensure timely resolution, adherence to Service Level Agreements (SLAs), and alignment with business priorities.
Requirements
- Bachelor's degree in information technology or related field
- 3–5 years of professional experience in IT service management, help desk operations, or customer support leadership
- Proven track record of managing high-volume service queues, prioritizing tasks, and ensuring timely resolution of incidents and service requests
- Hands-on experience with ITSM platforms such as ServiceNow, Remedy, or similar ticketing systems
- Knowledge of Azure DevOps and other systems, such as Jira a plus
- Familiarity with ITIL practices and service delivery frameworks; ITIL certification is a plus
Benefits
- Competitive pay
- Range of attractive benefits
Requirements Summary
3-5 years of IT service management experience, hands-on experience with ITSM platforms, and knowledge of Azure DevOps and Jira
