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Takeda
IT Service Manager - CSI
Join Takeda as an IT Service Manager - CSI in Santa Fe, NM. Leverage ServiceNow for Continuous Service Improvement. Requires ITIL V4 and 6+ years in ITSM.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 27, 2025
IT Service Manager - CSI responsible for implementing and continually improving the Continuous Service Improvement process and underlying tools. Accountable for providing vision and roadmap to drive efficiency and effectiveness of the process.
Requirements
- Degree in Computer Science/Business Informatics or other relevant graduate degree
- 6+ years of experience in IT Service Management
- 4+ Years of experience in Continuous Service Improvement
- Experience in Agile and SAFE methodologies
- Strong communication skills with ability to articulate and optimize design based on the value to the user and the business
- Experience working in a life sciences environment preferred
- Minimum ITIL V4 Foundation Certification
- Continual Improvement Module on ServiceNow platform knowledge
Requirements Summary
Degree in Computer Science or relevant graduate degree, 6+ years of experience in IT Service Management, and 4+ years of experience in Continuous Service Improvement
