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Smith&Smith®
IT Service Manager
Join Smith&Smith® in Columbus, OH as an IT Service Manager. Leverage your ServiceNow and ITIL skills to manage major incidents and problem management. Benefits include a comprehensive package and 401(k).
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 10, 2025
We're looking for an IT Service Manager to join our team. As a key member of our Service Management team, you will be responsible for managing the team to ensure all Major Incidents across Safelite are addressed successfully in a timely manner. You will also be responsible for Problem Management processes, including root cause analysis, trends, and consistency.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, or related discipline
- 7-9 years of experience in technology management and/or operational experience
- 4-6 years of experience with developing and delivering training on systems, process, standards, and policy
- 4-6 years of knowledge of ServiceNow platform and ITIL Service Management processes
Benefits
- Comprehensive benefits package
- 401(k) retirement plan
- Disability and life insurance
Requirements Summary
Bachelor's Degree in IT, 7-9 years of experience in tech management, knowledge of ServiceNow platform and ITIL Service Management processes
