IT Service Specialist

Join SimCorp, a leading FinTech company, as an IT Service Specialist. Deliver high-quality support to users, diagnose and resolve hardware, software, and network issues, and contribute to continuous improvement initiatives. We offer a hybrid workplace model, extra days of vacation, and tailored professional development opportunities.

Requirements

• 3+ years of experience in an IT Service Desk or similar technical support role
• Proficient knowledge of Windows and macOS operating systems, Microsoft 365, and common enterprise tools
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, etc.)
• Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Jira, or similar)
• Experienced in diagnosing and solving hardware, software, and network issues
• Clear and professional communication skills, both written and verbal—especially when explaining technical concepts to non-technical users
• Customer-first attitude with a focus on delivering timely and effective solutions
• Ability to prioritize tasks and manage multiple requests in a structured and efficient way
• Awareness of IT security principles and best practices
• Experience with ITIL processes
• Cooperative nature, with a willingness to collaborate and share knowledge
• Fluency in English

Benefits

• Attractive salary and bonus scheme
• Hybrid workplace model
• Extra days of vacation
• Tailored professional development opportunities