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KSM
IT Services Management Professionals
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 30, 2025
KSM is seeking IT Services Management professionals to support the digital transformation of a large energy company. This role involves leading IT Service Management teams, optimizing service processes, and ensuring reliability and efficiency through standards like ITIL and ServiceNow. The company is part of a continuous development path focused on IT Services Management.
Requirements
- Map and standardize IT Service Management processes.
- Apply the continuous improvement framework.
- Manage and monitor SLAs between IT and business units.
- Create performance reports and review service performance data.
- Support certifications and integration of best ITIL practices.
Requirements Summary
Standardize IT Service Management processes, apply continuous improvement frameworks, and manage SLAs. Strong focus on ITIL and ServiceNow expertise is key
