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KSM
IT Services Management Professionals
Join KSM in Athens as an IT Services Management Professional. Leverage ServiceNow for ITSM, optimize processes, and enhance service reliability.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 30, 2025
KSM is seeking IT Services Management Professionals to contribute to the development of services for digital transformation projects, focusing on ITSM. This role involves guiding teams, optimizing processes, monitoring KPIs, and ensuring the reliability and efficiency of IT services through tools like ServiceNow.
Requirements
- Mapping and standardizing ITSM processes
- Implementation of a continuous improvement framework based on KPIs
- Management and monitoring of SLAs between IT departments and business units
- Creation of performance reports
- Reviewing service IT Service Management
- Evaluation of IT Service Management services
- Optimization of processes
- Support for certifications
- Integration of best ITIL practices
Requirements Summary
Mapping IT processes. Implementing KPI frameworks. Managing and monitoring SLAs. Creating performance reports
