IT Specialist

We are seeking a highly trained and experienced support desk analyst to manage support for our studies. The successful candidate will be responsible for managing the provision of IT support and service desk operations for our local offices and ensuring efficient and effective service to our internal users.

Requirements

• Proven work experience in a customer service or Helpdesk role (4-5 years)
• High level in Spanish and English (spoken and written)
• Strong knowledge of first- and second-line support operations
• Advanced proficiency in MS O365 environments and Google Workspace
• Hands on experience in computer software and hardware, and a variety of internet applications, networks and operating systems is a must
• Basic Knowledge on Firewall, switch, router management is IT a must
• Knowledge in best practices and project management (ITIL, Agile, etc.) is a must
• Knowledge of ServiceNow and industry trends
• Experience within a Global business services environment and ideally video games development and/or working in a highly technical development environment

Benefits

• Annual salary: 25.000 EUR gross
• Medical Insurance
• Flexible Retribution
• 23 vacation days + 3 personal days + 1 day off during your birthday