IT Specialist

The IT Specialist provides IT support across a global Microsoft cloud and on-premises environment, troubleshooting hardware and software issues, maintaining Microsoft 365 applications, and managing ITSM ticketing system.

Requirements

• Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.
• Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.
• Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.
• Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions.
• Assist with Windows Autopilot and Intune MDM for device provisioning and management.
• Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability.
• Support Microsoft Defender for Endpoint, ensuring compliance with security standards.
• Provide assistance with Group Policy (GPO) management, ensuring device security and standardization.
• Assist with network troubleshooting, including DNS, DHCP, VPN, and firewall connectivity.
• Ensure compliance with IT security policies, including MFA enforcement and BYOD security protocols.
• Assist with certificate management for internal and external applications.
• Track, maintain, and update IT asset records within ServiceNow ITSM.
• Administer and troubleshoot cloud-based printing solutions and endpoint configurations.
• Ensure firm-wide compliance with hardware, software, and mobile device policies.
• Create and maintain knowledge base articles to support end-users and internal IT teams.
• Provide training and guidance on Microsoft 365 tools, BYOD best practices, and security policies.
• Work with global IT teams to ensure standardized IT processes across all BRG locations.

Benefits

• Salary Range: $65,000-$95,000
• Up to 25% travel for short-term IT support and infrastructure projects
• IT personnel support global BRG locations, including remote employees and independent contractors
• On-call and off-hours duties as required
• Core support hours are between 8:00 AM – 7:00 PM local time, based on shift availability