IT Support Analyst – Global Platforms

Talan is an international consulting group seeking a Technical Support Analyst II to provide technical Level 0 and 1 support for global platforms. The role requires 1-3 years of experience in a technical support or IT operations role and a degree in Computer Science, Engineering, or a related field.

Requirements

• Provide technical Level 0 and 1 support for global platforms (onsite and remote)
• Reception, prioritization, investigation, escalation, and resolution of incidents
• Monitor and respond to critical alerts
• Manage incidents and requests through ServiceNow
• Track and support continuous improvement plans for batch and online processes
• Collaborate continuously with second-level teams and external suppliers
• Monitor platform performance and metrics to identify and prevent deterioration
• Serve as the main communication link with Business users during incidents

Benefits

• Full-time contract
• Opportunity to grow in a multicultural and international environment
• Smart Office Pack
• Training and career development
• Private medical insurance
• Life insurance
• Hibrid work flexibility
• Possibility to be part of a multicultural team and work on international projects
• Possibility to manage work-permits