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NTT DATA Services
IT Support Analyst - onsite
Join NTT DATA in Den Haag as an IT Support Analyst. Leverage ServiceNow for ITSM, troubleshoot Windows 10/11, and enjoy competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 8, 2025
NTT DATA is seeking an IT Support Analyst to join their growing team in the Netherlands. The role involves diagnosing and resolving software and hardware incidents, assisting users with IT-related problems, and maintaining excellent customer service. NTT DATA offers competitive salaries, comprehensive benefits, and a commitment to employee wellbeing.
Requirements
- Good working and troubleshooting knowledge of Windows 10/11
- Experience with an ITSM tool to update tickets on a daily basis, such as ServiceNow
- Microsoft Active Directory knowledge and usage
- Experience with Microsoft Office 365
- Basic TCP/IP Networking Protocols
- Setup of wireless handheld devices such as Apple iOS iPhone / iPad
- Coordinate activities with Help Desk, Network Services, or other IS groups
- Ability to manage changing priorities
- Fluent knowledge in Dutch and in English
Benefits
- Comprehensive benefits package
- Locally competitive salaries
- Health and wellbeing focus
Requirements Summary
Strong IT support experience on Windows/MS Office 365, ITSM tools like ServiceNow. Fluency in Dutch & English required. Troubleshooting and networking skills are a plus
