IT Support Analyst, Atlanta

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. The IT Support Analyst will play a vital role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our colleagues.

Requirements

• 3+ years of experience in an internal IT team supporting a high ticket volume.
• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent experience.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and basic networking concepts.
• Experience with MDM solutions (e.g., Kandji, Jamf) is a plus.
• Familiarity with endpoint security software and patch management processes.
• Excellent problem-solving and troubleshooting skills.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused with a professional and empathetic demeanor.
• Ability to work independently and as part of a team.
• Must be able to lift and move computer equipment as needed.
• Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow).

Benefits

• Flexible PTO: We seriously mean it, plus 11 company holidays.
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
• 12 weeks of 100% paid parental leave.
• Partnered with Maven for complete digital health benefit for starting and raising a family.
• Partnered with Cariloop for caregiver support.
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors.
• ERGs: We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.