Flock Safety

IT Support Analyst, Atlanta

Join Flock Safety as an IT Support Analyst in Atlanta. Leverage ServiceNow for ticketing, support tech infrastructure, and enjoy flexible PTO & health benefits.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
DevOps
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 5, 2025

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. The IT Support Analyst will play a vital role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our colleagues.

Requirements

  • 3+ years of experience in an internal IT team supporting a high ticket volume.
  • Associate's or Bachelor's degree in Information Technology or a related field, or equivalent experience.
  • Strong understanding of computer hardware, operating systems (Windows, macOS), and basic networking concepts.
  • Experience with MDM solutions (e.g., Kandji, Jamf) is a plus.
  • Familiarity with endpoint security software and patch management processes.
  • Excellent problem-solving and troubleshooting skills.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to prioritize tasks and manage time effectively.
  • Customer-focused with a professional and empathetic demeanor.
  • Ability to work independently and as part of a team.
  • Must be able to lift and move computer equipment as needed.
  • Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow).

Benefits

  • Flexible PTO: We seriously mean it, plus 11 company holidays.
  • Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
  • 12 weeks of 100% paid parental leave.
  • Partnered with Maven for complete digital health benefit for starting and raising a family.
  • Partnered with Cariloop for caregiver support.
  • Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors.
  • ERGs: We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion.
  • WFH Stipend: $150 per month to cover the costs of working from home.
  • Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
  • Home Office Stipend: A one-time $750 to help you create your dream office.

Requirements Summary

3+ years of experience, associate's or bachelor's degree in IT or related field, strong understanding of computer hardware and operating systems