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DIDI Global
IT Support Analyst
IT Support Analyst at DIDI Global, Mexico City. Provide technical support, troubleshooting, asset management & infrastructure maintenance for Fintech operations. 2-5 yrs exp required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 14, 2025
The IT Support Analyst will provide hands-on technical and administrative support to ensure high-quality IT services across our Fintech operations. This role requires a proactive, service-oriented professional passionate about technology and capable of solving problems efficiently in a fast-paced environment.
Requirements
- Serve as the first point of contact for technical support
- Perform advanced troubleshooting for hardware, software, and network issues
- Manage operating system imaging and cloning
- Provide on-site and remote support to end users
- Support and maintain video conferencing systems
- Support contact center infrastructure
- Execute and assist with maintenance windows and planned service interruptions
- Install, configure, and provide support for biometric attendance devices
- Provide UPS systems monitoring and preventive maintenance
- Collaborate with the network team on LAN/WAN troubleshooting
- Maintain accurate IT asset inventory and documentation
- Proactively identify and implement improvements in IT processes and workflows
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Requirements Summary
2-5 years of experience in IT support, hands-on experience with operating systems, and strong troubleshooting skills
