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10x Genomics
IT Support Engineer
IT Support Engineer at 10x Genomics, California. Provide technical support, manage ServiceNow ticketing, hardware diagnostics, MDM deployment (Intune/Kandji), documentation. Requires 3yrs IT support, Windows/macOS experience. Health benefits, bonus, equity.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
November 13, 2025
We are seeking a dedicated and customer-focused IT Support Engineer to join our Client Technologies Team.
Requirements
- Provide day to day technical support to users (onsite and remote)
- Manage incident lifecycle through our ticketing systems (Asana/ServiceNow)
- Conduct hardware diagnostics, repair, and replacement for desktop computers, laptops, and peripherals
- Deploy, configure, and maintain standardized corporate images and software packages using MDM tools (Microsoft Intune, Kandji)
- Develop and maintain clear, up-to-date documentation (Knowledge Base articles, process guides) for complex troubleshooting procedures
Benefits
- Comprehensive health and retirement benefit programs
- Annual bonus program or sales incentive program
- Equity grants
Requirements Summary
3 years of hands-on IT Support/system administration experience, 3 years supporting and provisioning Windows and macOS devices
Apply now
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California
United States
Mid-Level
In-Person
Full Time
104700-141700 USD/year
