IT Support Engineer

Kinly is seeking a 1st Line IT Support Engineer to join their Global IT Service Desk, providing frontline support to international teams. The role involves troubleshooting, resolving technical issues across hardware, software, networks, and cloud services, and contributing to continuous IT service improvement. The position offers a hybrid working arrangement, flexible hours, and opportunities for professional development.

Requirements

• Proven experience as an IT Service Desk/Support Technician in a complex IT environment
• Advanced knowledge of Microsoft products, O365, Azure AD/Entra ID, Intune (MS900, AZ900, MD100, MD101)
• Intermediate knowledge of Cisco security (AMP, MDR) and Cisco/Meraki networking
• Skilled with Microsoft Remote Desktop, printers, and meeting room AV equipment
• Familiarity with ServiceNow platform
• Experience with problem management and major incident processes
• Knowledge of ITIL practices and basic virtualization (VMware/Hyper-V)
• Coaching and mentoring of junior staff
• Fluent in English (must)

Benefits

• A competitive salary
• A full-time job
• 27 vacation days per year
• Good pension scheme
• Travel allowance
• Mobile phone and laptop
• Flexible working hours
• Organized free lunch
• Team events
• Volunteer occasion