IT Support Engineer

Oxford Nanopore Technologies is seeking a skilled IT Support Engineer to join their team and contribute to solving complex challenges in the biotechnology field. The role offers opportunities for growth, development, and working with state-of-the-art technologies. The ideal candidate will be a technical advisor, enabling the science and directly affecting real-world applications.

Requirements

• Around 5 years of experience providing IT support in a professional environment.
• Strong knowledge of Windows and macOS operating systems.
• Experience with modern device management and software deployment solutions (e.g., Microsoft Intune).
• Experience administering Office 365 in a cloud environment.
• Familiarity with ITSM platforms (e.g., ServiceNow) and ticketing systems.
• A logical approach to technical analysis and root cause investigation.
• Ability to balance daily support tasks with other responsibilities.

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth
• Collaboration and dynamic work environment