IT Support Manager 6 Month FTC

Norgine is seeking an IT Support Manager to join their team for a 6-month FTC role. The successful candidate will oversee the IT Service Desk and support teams, ensuring services are fit for purpose and delivered with operational excellence.

Requirements

• Previous experience working in the Pharmaceutical/Healthcare or other heavily regulated industry.
• Proven experience leading remote teams
• Understanding of ITIL; foundation and Service Operations.
• Detailed knowledge of, and experience managing: Service Desk, Active Directory, Virtual environments, Disaster Recovery.
• BS degree, or diploma, in a relevant field.
• Excellent verbal and written English.
• Fluent in German and Italian would be a strong advantage
• Proven Project management experience and a knowledge of project management methodologies.
• Knowledge of GxP, GAMP and regulatory guidelines is highly desirable.
• Experience in leading a small team is desirable.
• Commercial and business acumen as well as high technical awareness in the concept and implementation of technology and systems.
• Good business process understanding to drive effectiveness and efficiency in all business processes.
• Ability to present ideas in business-friendly and user-friendly language.
• Good analytical, evaluative, and problem-solving abilities.
• Service orientation.
• Excellent people skills and ability to build effective relationships
• Ability to motivate in a team-oriented, collaborative environment.
• Ability to prioritise; time management skills
• Good problem-solving skills
• Capable of working without supervision
• Motivated and enthusiastic
• A committed team player
• Skills in Microsoft environment like Active Directory, Azure AD, O365, InTune
• Skills in helpdesk troubleshooting
• Strong knowledge of ServiceNow

Benefits

• Varies per location