IT Support Services Analyst

The IT Support Services Analyst is the primary interface between the Simpson Information Technology department and the management staff at each Simpson branch and/or warehouse location. The position is responsible for the purchase, installation, maintenance, and support of all technology within their assigned branches and associated locations.

Requirements

• Bachelor’s Degree in Business, Engineering, Information Technology, or related field required (or commensurate work experience in technology)
• Cisco CCNA certification or equivalent experience configuring and troubleshooting TCP/IP networks
• ITIL Foundation certification or equivalent experience in service management and delivery
• 5 years demonstrable experience with Windows Server setup and administration, Windows Client operating systems and Microsoft client applications
• 5 years knowledge and experience with Microsoft Active Directory and Azure environments, including OU management and security
• 5 years knowledge and experience with infrastructure services including DHCP, DNS, Printer Services, LANs, WANs and WIFI
• 5 years managing medium to large projects from planning to fulfillment
• 5 years experience installing, configuring, and troubleshooting any or all of the following products or technologies: ServiceNow, Citrix Virtual Desktop, Exchange, Cisco UCCX, Cisco Meraki, SAP, SCCM, Intune, Autopilot
• Self-Management
• Teamwork
• Attention to Detail
• Project Management
• Problem Solving
• Speaking
• Writing
• Customer Focus

Benefits

• medical
• dental
• vision
• retirement contributions
• employee stock purchase and bonus plans
• pay for holidays, vacation, sick days, funerals and jury duty
• years of service awards
• employee discounts
• employee referral bonuses
• charitable contribution matching
• education reimbursement