IT Support Services II-Help Desk

COURSER is seeking a skilled IT Support Services II to join their dynamic IT team. This role involves providing technical support for various IT systems, troubleshooting issues, administering systems, and contributing to IT projects. The ideal candidate will be mentored and have experience with a proactive approach to IT support.

Requirements

• Advanced technical support for hardware, software, and network issues
• System administration, including servers, workstations, and cloud environments
• Troubleshooting complex technical issues across various platforms
• User support, providing excellent customer service
• Documentation of IT support processes
• Mentorship of junior IT support staff
• Participation in IT projects
• Monitoring and maintenance of IT systems
• User account management
• Incident reporting
• Strong problem-solving skills

Benefits

• Medical, dental, vision, and life insurance
• 401k match
• Gym reimbursement
• Amazon Prime reimbursement
• Paid maternity and paternity leave
• Paid certifications
• Learning and development programs