IT Support Services III-Help Desk

COURSER is seeking a highly skilled IT Support Engineer III to join their growing IT organization. This role involves providing expert technical support to clients, troubleshooting complex issues, and contributing to the overall efficiency of IT operations. The ideal candidate will collaborate with other IT team members, mentor junior engineers, and participate in IT projects. The company emphasizes teamwork, innovation, and customer service.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 5+ years of experience in IT support or system administration
• Strong knowledge of operating systems (e.g., Windows, Linux, macOS) and enterprise applications
• Extensive experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
• Proficiency with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk)
• Excellent problem-solving skills
• Strong communication skills

Benefits

• Medical, dental, and vision insurance
• 401k match
• Flexible PTO
• Holidays
• Gym reimbursement
• Amazon Prime reimbursement
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs