IT Support Specialist

J29 is an employee-centered healthcare management consulting company seeking an IT Support Specialist to provide exceptional customer service, onboarding, offboarding, training, and asset management functions in a remote setting.

Requirements

• At least 2+ years of experience in a Microsoft-based help desk environment with a small to medium sized organization
• 1+ years of experience planning, creating, and conducting IT trainings for staff of prior employer
• Proficiency with Microsoft Office 365 applications and user administration
• Familiarity with JIRA, Pega, ServiceNow or similar enterprise systems
• Strong troubleshooting skills for both hardware and software issues
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities in a remote setting

Benefits

• Competitive salary and benefits
• Opportunity to work with a diverse and experienced team
• Flexible remote work arrangement
• Professional development and growth opportunities