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Coursera
IT Support Specialist
Join Coursera as an IT Support Specialist, leveraging ServiceNow for SaaS admin and A/V support. Requires 4+ years IT experience. Flexible work and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
July 7, 2025
Join Coursera's IT Department as an IT Support Specialist, responsible for providing internal technical support, troubleshooting, SaaS administration, and A/V support for meetings and events. This role offers broad exposure to IT functions and hands-on experience with growth opportunities.
Requirements
- 4+ years of IT or Desktop Support / System Administration experience
- Extensive experience with configuring & troubleshooting Mac OS
- Experience with various IT tools and SaaS applications: Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta etc.
- Demonstrated ability to communicate ideas to technical and non-technical audiences
- Inquisitive attitude and a desire to learn new things
Benefits
- Flexible work arrangements
- Global opportunities for career growth
- Opportunities to develop technical skills
Requirements Summary
4+ years of IT experience, extensive Mac OS troubleshooting, experience with various IT tools and SaaS applications, and ability to communicate with technical and non-technical audiences
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