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KDCI
IT Support Specialist
Join KDCI as an IT Support Specialist, leveraging ServiceNow for troubleshooting and SaaS admin. Requires 3+ years in IT support. Benefits included.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 18, 2025
KDCI Outsourcing is seeking a skilled IT Helpdesk Support Specialist to join their growing team. The role involves troubleshooting, system administration, and complex technical support for macOS and Windows environments, with a focus on SaaS administration. Responsibilities include ensuring IT security and compliance.
Requirements
- Minimum of 3+ years of experience in IT Helpdesk or technical support
- Strong networking experience with Juniper switching and wireless
- Advanced troubleshooting skills in macOS
- Proficiency in Microsoft Intune administration
- Familiarity with Jira Service Management, Zendesk, or ServiceNow
- Experience supporting both local and remote users
Requirements Summary
3+ years IT support exp. Strong networking and troubleshooting skills. Proficient in Microsoft Intune and Jira Service Management. Familiarity with Slack and 1Password needed
