IT Support Specialist

We are seeking an IT Support Specialist to join our team. This is an exciting opportunity to work in a dynamic, fast-paced environment and contribute to the continued growth and success of our Firm.

Requirements

• 3+ years Corporate Environment.
• 3+ years Technical Support Experience.
• Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word.
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system.
• Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams.
• Experience using and supporting Apple and Android mobile devices and OSes.
• Experience configuring and supporting printers and multifunction devices.
• Experience using ServiceNow to log IT Incidents.
• Network troubleshooting knowledge.
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues).
• Experience supporting and troubleshooting audio-visual equipment.
• Strong customer service orientation, with a can-do attitude and follow-through skills.
• Possess analytical and problem-solving skills.
• Work well with others in a team environment requiring minimal supervision.
• Strong overall written and oral communication skills.
• Ability to effectively contribute to project documentation.
• Ability to contribute and positively impact internal specialty support team or a major project.
• Capable of traveling for business and working in different H&K sites independently.
• Capable of lifting and moving equipment weighing as much as 50 lbs.
• Ability to work onsite at H&K offices.
• Minimum Education: Bachelor’s degree.
• IT Certifications (ITIL Foundations, A+, etc....) or demonstrated equivalent experience

Benefits

• comprehensive medical (PPO and HDHPs)
• dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• pre-tax transit and parking program
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents