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Trace3
IT Support Specialist II (On-site)
IT Support Specialist II at Trace3, Milpitas, CA. Tier 2 help desk support, hardware lifecycle management, SharePoint support. 3+ years IT experience required. Comprehensive benefits, training, competitive pay.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 3, 2025
Trace3 is a leading Transformative IT Authority that provides unique technology solutions and consulting services to its clients. The company is headquartered in Irvine, California, and has major field office locations across the United States.
Requirements
- Hardware Lifecycle & Laptop Replacement Process
- Tier 2 Help Desk Support
- SharePoint Support
- Participate in IT projects, system upgrades, and process improvement initiatives
- Maintain compliance with IT security and operational policies
- Provide backup support for other IT functions as assigned, including outside of normal business hours
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match
- 529 College Savings Plan
- Health Savings Account
- Life Insurance
- Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Requirements Summary
High school diploma required; Associate’s degree or Bachelor’s degree in IT-related field preferred; A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
Apply now
Milpitas
|
California
United States
Mid-Level
In-Person
Full Time
32000-38000 USD/year
