IT Support Specialist II (Temporary to Hire)

This position supports both local and field users, including those at our General Offices as well as sales and construction offices. The position requires deployment, replacement, repair and troubleshooting of various devices and equipment, as well as providing technical support for internet and network related issues.

Requirements

• High School Diploma or equivalent required; Associates Degree in IT-related field preferred.
• Requires at least 5 years of relevant support role experience.
• Familiarization with IT Service Manager (ITSM) required, ServiceNow experience preferred.
• Understanding of IT Service Desk practices with strong emphasis on customer service.
• ITIL training and ability to implement successful processes.
• Ability to analyze critical tasks, assess severity of the issue, and respond to user’s request in a timely fashion.
• Understanding of network wiring and small office network configurations.
• Familiarity with Microsoft Azure AD Joined and Hybrid Joined.
• Basic knowledge and familiarity with Microsoft Endpoint Manager Admin Center and Azure Active Directory Admin Center and Secure Group.
• Experience working with Azure Active Directory managing user and devices.
• Experience working with Active Directory managing user accounts and access.
• Support experience of Microsoft Office 365 products such as Word, Excel, PowerPoint, and Outlook.
• Support experience of Autodesk products such as AutoCAD, AutoCAD LT, Civil 3D, and 3DS MAX.
• Support experience of Adobe products such as Creative Cloud, Photoshop, Illustrator, InDesign, and Adobe Professional.
• Experience setting up and troubleshooting Xerox, Sharp, Epson and Brother multifunction devices.
• Current, valid Driver’s License with acceptable driving record and reliable transportation.
• Ability to lead and mentor others through best practices.
• Ability to work under minimal supervision.

Benefits

• Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match
• Perry Homes is an Equal Opportunity Employer
• Disclaimer:Recruitment Fraud– Any communication regarding job opportunities from our organization will be initiated through official channels only