IT Technical Advisor II - Incidents

We are looking for an IT Technical Advisor II to manage and improve the reliability of our systems. As an Incident Coordinator, you will be responsible for incident management, post-mortem analysis, and documentation, as well as facilitating collaboration between teams and departments.

Requirements

• University or college degree in a relevant field
• 2 to 3 years of experience in site reliability engineering or IT incident and problem management
• Proficiency with monitoring tools such as Dynatrace, as well as data analysis tools like PowerBI and Excel
• Excellent communication skills for effective team collaboration and executive briefing preparation
• Ability to document and present results clearly and concisely
• Familiarity with ServiceNow and JIRA for task management and incident tracking
• Bilingual (French and English)

Benefits

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program