IT Technical Support

IT Technical Support position at ISS STOXX, providing in-house technical support and global remote support to other ISS offices. Primary focus is on Sydney, Melbourne, and Canberra, with a focus on Entra/Intune, App packaging, and Windows Server management.

Requirements

• Bachelor's degree or equivalent work experience
• Minimum 10 years of experience in IT technical support
• 5 years' experience in building, installing, configuring and recovering MAC/Apple products, PCs and laptops
• Working knowledge of Intune Autopilot and M365/Entra
• 6 years' experience with 1st and 2nd level customer support and interaction
• 2-3 years' experience managing Microsoft's M365 Suite, Entra, and Intune
• Powershell scripting a plus
• Knowledge of, and ability to support, iOS and Android phones
• Knowledge of structured Service Desk functions and software (ServiceNow, Jira, Remedy)
• ITIL certification a plus

Benefits

• Competitive salary
• Opportunities for career growth and professional development
• Diverse and inclusive work environment
• Collaborative team culture