IT Technical Support

We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 3+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 3+ years of hands-on experience in an IT support role in an enterprise environment
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)
• Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications
• Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.)
• Strong problem-solving and communication skills, both written and verbal
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred
• VDI support experience is a plus
• MacOS support experience is a plus
• Working knowledge of ITIL practices is a plus
• Experience in IT service desk environments supporting 500+ end users
• Exposure to basic scripting (PowerShell) for automation tasks
• Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)
• Experience with Enterprise Mobility Management (or Mobile Device Management)
• Experience with WDS (Windows Distribution Services)
• Experience with disk imaging/cloning tools

Benefits

• On-site & off-hour VIP Support for Executives and other urgent cases
• User onboarding/offboarding and manage access rights through AD and other systems
• Perform software deployment, patching, and system updates
• Identify recurring issues and recommend long-term solutions or process improvements
• Ensure compliance with IT security policies and procedures