IT Technical Support

We're looking for a skilled IT Technical Support Engineer to provide timely and effective support to our employees in the Philippines and across the APAC region. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network-related issues, supporting onboarding/offboarding processes, and ensuring smooth day-to-day IT operations.

Requirements

• Provide first and second-level support for end-user technical issues (laptops, desktops, peripherals, software, and network).
• Manage user accounts, permissions, and access in Active Directory, Office 365, and other enterprise systems.
• Support IT onboarding and offboarding for employees and contractors.
• Coordinate with global IT teams for escalations and follow-ups.
• Troubleshoot and resolve hardware and software problems (Windows, Mac, and standard business applications).
• Maintain IT asset inventory and update documentation as needed.
• Monitor ticketing system (e.g., ServiceNow, Jira,) and ensure SLA adherence.
• Support remote users via tools like Any Desk, or Remote Desktop.
• Assist in setting up video conferencing equipment and resolving meeting room issues.
• Perform routine system maintenance, updates, and patches.

Benefits

• Enjoy NICE-FLEX!
• 4-day workweek (2 days in the office, 3 days remote)
• Opportunities for career growth and development
• Competitive salary and benefits