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ISS | Institutional Shareholder Services
IT Technical Support
IT Technical Support at ISS in Sydney. Provide global remote desktop support across APAC/EMEA/US. Support Windows 11, Office365, SharePoint, Exchange, MDM. Requires 10+ years IT support, 5+ years MAC/PC configuration experience.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 8, 2025
The Desktop Technical Services position is a key contributor to ISS’s global customer support organization. The position will provide in-house technical support and global remote support to other ISS offices across US, EMEA and APAC. Primary focus will be Sydney, Melbourne and Canberra. The role requires a highly engaged communicator, technical expert and a problem solver with excellent customer care skills.
Requirements
- Foster an engaging, proactive and collaborative service department
- Serve as the ‘Face of IT’ to the customer community
- Support multiple office locations internationally
- Build, configure, and troubleshoot MAC, Windows 11 desktop and laptop hardware
- Support Office365, SharePoint, Exchange Online, and MDM for mobile phones
- Accept user calls, manage submitted tickets and work queue
- Troubleshoot basic server, network, software, and printing issues
- Rack and installed network and server hardware
- Work with vendor support to resolve technical problems
- Maintain and track hardware inventory and standards
- Work collaboratively with 1st/2nd/3rd level support team
Requirements Summary
Bachelor’s degree or equivalent work experience, minimum 10 years of experience in IT technical support, 5 years’ experience in building, installing, configuring and recovering MAC/Apple products, PCs and laptops
