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NICE
IT Technical Support
IT Technical Support Specialist at NICE, Sandy, Utah. 4+ years enterprise LAN/WAN/VPN/Wireless support. ServiceNow ticketing, Windows 11, Office365, Teams expertise required. CompTIA A+ preferred.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 3, 2025
NiCE is seeking a skilled and customer-focused IT Support Specialist with 4+ years of experience supporting enterprise LAN/WAN/VPN/Wireless infrastructure in both office-based and remote environments.
Requirements
- 4+ years of experience in an enterprise supporting LAN/WAN/VPN/Wireless infrastructure environment
- Excellent Customer Service skills
- Ability to work alone and with remote teams
- Strong analytical, problem solving & communication skills
- Experience with Windows 11, Office365, Microsoft Teams, Autopilot/SCCM, and ServiceNow
- CompTIA A+ or MCP certifications (desired)
- Degree in Computer Science or Information Technology (desired)
Requirements Summary
4+ years of experience in IT support, excellent customer service skills, ability to work independently and with remote teams
