IT Technical Support Agent

As the IT Technical Support Agent, you will be responsible for supporting key infrastructure functions, including troubleshooting hardware and software at the desktop, participating in troubleshooting calls or meetings, and providing on-site assistance for end users with level 2 Infrastructure issues.

Requirements

• Resolve IT service desk tickets/issues in a timely matter including documenting and creating knowledge articles
• Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users
• Assist with IT desktop deployments and image improvements
• Support our Manufacturing IT related hardware, including handhelds, barcode readers, printers and scanners
• Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing issues
• Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve
• Installation and wiring of computer and networking equipment
• Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
• Ability to work with IT vendors as needed, to solve problems

Benefits

• Robust health plans
• Market-leading 401(k) program with a company contribution
• Product discounts
• Flexible time off benefits
• Adoption benefits