IT Technical Support (Tier 2) - Bilingual (English/Korean)

Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments. Troubleshoot and resolve incidents related to Microsoft Active Directory and Office suite.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of hands-on experience in an IT support role in an enterprise environment.
• Strong proficiency with Microsoft Active Directory and Windows 10/11.
• Solid experience supporting Office 2021/2023 and standard desktop applications.
• Familiarity with remote support tools such as SCCM and Remote Desktop.
• Strong problem-solving and communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick hours