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Warner Bros. Discovery
IT Workforce Support Technician
IT Workforce Support Technician at Warner Bros. Discovery, Mexico City. Provide 1st/2nd level technical support, hardware setup, asset management. Enterprise experience, strong communication required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Discovery
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
December 1, 2025
Welcome to Warner Bros. Discovery... the stuff dreams are made of. We are a global company that offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
Requirements
- Provides 1st and 2nd level technical support for IT hardware and software related incidents.
- Install, setup, and configure end-users' assigned IT hardware including (PCs / Laptops / Tablets / Printers).
- Assist other members of the technical team while working in projects and or providing time sensitive solutions to opened incidents and/or requests.
- Maintain accurate inventory of serviced equipment, utilizing existing tools and processes to keep track of IT assets.
- Ensure that hardware-provisioning requests are managed and deployed timely and efficiently.
Requirements Summary
Previous experience in an Enterprise-level support environment, Strong communication and customer facing skills, Ability to prioritize workload based on operational needs
