ITAM Operations Executive

We are looking for an ITAM Operations Executive to handle end user IT hardware demand identification and manage existing processes to improve IT Hardware Asset Management (ITHAM) practices. The role involves working with cross-functional teams to deliver results and building lasting relationships with senior colleagues and clients.

Requirements

• At least 7 years of IT- HAM demand management experience as a practitioner
• Sound experience of working and collaboration with cross functions to deliver result
• Ability to design enablers (policies, standards, process, controls, governance, tool requirements) that satisfy GDS India requirements
• Ability/experience to perform assessment of current state, define target state and prepare roadmap to achieve the target state
• Good understanding of ITAM tool, like ServiceNow
• Ability to learn quickly and work independently
• Bachelor's degree, preferably in Information Systems Management, Engineering or similar discipline
• Experience working in a large cross-functional team environment
• Experience in Service Now ITSM and ITAM modules
• Experience in demand and supply management of end user’s hardware products
• Experience of IT assets life cycle dealing with procurement/Finance/Facility/Customs/SEZ
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• Excellent communication & interpersonal skills
• Experience in MS Excel-data management, pivot reporting, analytics
• Advanced skills in Microsoft Office (Macros, Excel and PowerPoint)
• Proficient knowledge in regard to business intelligence tools (e.g. Tableau, power BI)
• Analytical skills and strong organizational abilities

Benefits

• Competitive remuneration package
• Flexible working and career development
• Total Rewards package
• Support, coaching and feedback from colleagues
• Opportunities to develop new skills and progress career
• Freedom and flexibility to handle role
• Holidays, health and well-being, insurance, savings, and discounts
• FlexEY, enabling employees to select benefits that suit their needs