ITAM Operations Executive

The ITAM Operations Executive role at EY Technology involves handling end user IT hardware demand identification, managing existing processes, and improving IT Hardware Asset Management (ITHAM) practices. The role requires experience in IT- HAM demand management, working with cross-functional teams, and designing enablers for process improvements.

Requirements

• Acting as an experienced practitioner across all aspects of HAM including processes, organization, tools, data, governance
• Designing and documenting processes, policies, standards, and process requirements
• Performing Hardware Asset demand assessment against demand with identifying gaps/risks and optimization opportunities
• Defining practice governance structure and required reports/dashboards
• Working closely with tools teams (e.g., ServiceNow) to implement processes, controls, dashboard
• Providing trusted advice on how ITAM transformation and technology enablement can lead to improved performance, reduce risks, and optimize investments
• Ensure the SOW’s and BRET’s for Vendors are in place
• Finalize high level requirements to carry out Demand Assessment against demand requests
• Coordinate demand assessment meetings with Service Line Managers, HR, BRM, OSTS
• Create demand management performance reports / Metrics to OSTS leadership and identify improvements
• Provide Inputs to define OLA’s and SLA’s for IT Asset Demand Management
• Demand Identification and Purchase
• Manage the PR to delivery of asset purchases
• Prepare and maintain a month-wise demand vs supply report (IT asset reconciliation) for the next 6 months period, using the pre-defined template
• Report shall be refreshed every month or ad-hoc, when there is any significant hiring surge from service lines/ functions
• Purchase to be initiated in advance considering the delivery timeline taken by the vendors, custom clearance and internal processing
• Key levers, risk/ issues to be identified from the monthly reconciliation and should be informed/escalated to respective functions for timely support and appropriate action to timely taken
• GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation
• Supply against allocation
• Monitor the Hardware Asset stock status in view of joiners with confirmed date of joining and ensure no stock pressure at least for the next 4-6 weeks
• Ensure Supply against demand is on track and no stock room has shortage
• Ensure all requirements have been channelised for delivery through internal teams to vendors
• Dashboard to be prepared based on the pre-defined template
• Key levers, risk/ issues to be identified from the dashboard and should be informed/escalated to respective functions for timely support
• GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation

Benefits

• Competitive remuneration package
• Support for flexible working and career development
• FlexEY benefits
• Holidays
• Health and well-being
• Insurance
• Savings
• Discounts, offers and promotions