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Amgen
ITIL Change Manager – End User Services
ITIL Change Manager at Amgen, Hyderabad: Lead change management using ServiceNow, drive service improvements, and manage vendor performance. ITIL certified, 8-13 years exp.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 31, 2025
Join Amgen's mission to serve patients with serious illnesses. Lead technology change management, drive continuous service improvements, and manage vendor performance & quality to support End User Computing (EUC) services.
Requirements
- Master's degree / Bachelor's degree and 8 to 13 years of Computer Science, IT or related field experience
- ITIL v3 or v4 Certified
- 6+ years of hands-on IT change and release management experience in large-scale enterprise environments
- Solid background in ITIL-based service operations and enterprise IT change governance.
- Experience working with large-scale IT environments, cloud, and infrastructure changes and releases
- Hands-on experience with ITSM tools like ServiceNow
- Release Management experience preferably in Pharma or Life sciences industry but not a must
- Experience in reporting through excel/power bi or other reporting tools
- Good communication and stakeholder management
Benefits
- Competitive and comprehensive Total Rewards Plans
- Collaborative culture
- Professional and personal growth and well-being
Requirements Summary
8-13 years of IT experience, ITIL certification, 6+ years of IT change and release management experience
