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Talent Worx
ITIL Cross Functional Service Management
Join Talent Worx in Hyderabad as an ITIL Cross Functional Service Management Lead. Leverage ServiceNow skills to enhance ITSM processes and drive collaboration.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 1, 2025
This full-time ITIL Service Management Lead position focuses on aligning IT service management processes with business goals and ensuring consistency across departments. The role involves coordinating, enhancing service management practices, optimizing cross-functional collaboration, and promoting continuous improvement using ITIL principles. Strong analytical and communication skills are key.
Requirements
- Experience with ITIL service lifecycle and service value system.
- Experience with ITSM platforms like ServiceNow, Cherwell, or BMC Remedy.
- Excellent analytical, communication, and stakeholder management skills.
- Demonstrated ability to work across organizational silos and manage multiple priorities.
Requirements Summary
Experience with ITIL service lifecycle & ITSM platforms. Strong analytical & communication skills are required. Must manage multiple priorities & work across silos
